What types of businesses use Vibes?

Businesses that generate significant revenue from mobile use Vibes' intelligent suite of communication tools. Customers include Chipotle, The Children's Place, Hibbett, and Lettuce Entertain You. Vibes also serves as a Tier 1 messaging aggregator with direct connections to Verizon, AT&T, and T-Mobile.

How much does Vibes cost?

Vibes offers Professional and Enterprise pricing plans. The Professional plan starts at $20,000 and includes full access to every marketing channel (SMS, MMS, RCS, Wallet, Push), unlimited platform seats/users, dedicated Customer Success manager, 24/7 support, and 4 consulting engagements. Enterprise plans include integrations to existing systems and a Professional Services package.

What is the difference between the Vibes Platform and the Vibes Connect Tier 1 aggregation solution?

Vibes Platform is a comprehensive mobile-first marketing solution. Vibes Connect is a Tier 1 SMS/MMS/RCS aggregation service with direct connections to North American carriers.

What is the Vibes Platform's Nexus engine?

The Nexus engine allows you to manage your entire mobile marketing program in one place.

What kinds of results do Vibes customers see?

Vibes customers see an average 90x return on investment and build engaged, revenue-producing, high-margin customers. Mobile Wallet campaigns have been particularly successful for brands like Chipotle, Hibbett, and KBP Brands.

Will the Vibes platform work with my existing marketing and technology tools?

Yes, Vibes offers seamless, direct integrations with tools including Adobe Marketo Engage, Oracle CrowdTwist, Narvar, Salesforce Marketing Cloud, Shopify, Tableau, and Snowflake.

How long does it take to get started?

Implementation time varies between Vibes Platform and Vibes Connect. Mobile Wallet trials can be launched in 5 days or less, and Vibes Connect can be set up within 3 days using low-code APIs.

Why should I launch my RCS Business Messaging with Vibes?

Vibes has direct relationships with all US carriers as a Tier 1 aggregator, providing reliable and fast RCS Business Messaging delivery.

How are Carrier fees for messaging accounted for?

Carriers charge applicable fees which Vibes passes through as direct pass-through costs. Vibes provides a Carrier Fee Calculator to help estimate these costs.

Vibes | Pricing

Vibes Pricing

Free Trial of Mobile Wallet

75% of consumers say they’re more likely to engage with brands that offer adigital wallet option for coupons/offers – why not try it out for free and see foryourself?

Vibes’ free, no-risk Mobile Wallet trial let brands test two (2) coupons/offers to compare results to your existing offers you promote today, with zero busy work for you.

You’ll follow these simple steps, and Vibes takes care of the rest:

Choose a current offer/promotion you want to test
Create a new offer/promotional code and provide to Vibes
Pick the digital wallet creative (provided by Vibes) that you want to use
Go live in market!

Get in touch to learn how we can get you launched in 5 days or less!

Try Mobile Wallet for Free

Platform Professional

Intelligent mobile-first engagement across SMS, MMS, RCS, Mobile Wallet and Push Notifications designed for organizations with newer, growing and highly strategic mobile marketing programs.

Full access to every marketing channel – SMS, MMS, RCS, Wallet, Push and more
Unlimited platform seats/users
Dedicated Vibes Customer Success manager
24/7 issue resolution support
Unlimited access to Vibes Technical Account manager
4 consulting engagements to drive rapid mobile ROI
A la carte integrations to existing systems

Starting at $20,000

Platform Enterprise

High-touch, intelligent, mobile-first engagement across SMS, MMS, RCS, Mobile Wallet and Push Notifications designed for organizations with existing, robust mobile marketing programs.

INCLUDED integrations to your existing Vibes-supported systems
Full access to every marketing channel – SMS, MMS, RCS, Wallet, Push and more
Unlimited platform seats/users
Dedicated Vibes Customer Success manager
24/7 issue resolution support
Unlimited access to Vibes Technical Account manager
Vibes Professional Services package included

Get a Quote

Tier 1 SMS/MMS/RCS Aggregation

Use Vibes' fast, reliable and consistent Tier 1 SMS/MMS/RCS aggregation service and direct connections to North America’s carriers for your business.

Direct connections to Verizon, AT&T, T-Mobile and over 65 regional carriers across North America
Messages delivered quickly, consistently and reliably across every single carrier, with geo-redundant data centers with active-active failover
Access to low-code APIs - easy to setup within 3 days
One central hub for short codes, toll-free, RCS and 10DLC
Dedicated Vibes Customer Success manager
Volume-based monthly pricing, typically 20%+ lower than alternatives

Get a Quote

Vibes has pricing plans that enable brands, businesses, cPaaS providers and others to build revenue-driving mobile engagement and to deliver high-speed, reliable and compliant messaging.

We have two packages for the Vibes Platform (mobile-first messaging and engagement) and one package for Vibes Connect (A2P SMS, MMS and RCS connectivity).

And unlike other aggregators, we believe in full transparency of costs - including clear delineation of what businesses are charged for, and which party is responsible for those charges. There are exclusive Carrier-based messaging fees that are paid by Vibes to the Carriers, and then billed to our customers as direct pass-through costs. Calculate estimated Carrier pass-through messaging fees with our Carrier Fee Calculator.

Get a Quote

Why Work

With Vibes?

"The Vibes platform really allows Hibbett to have ownership. It's important for us to work with partners who have next-level technology - it creates special customer experiences that really help elevate our brand. Vibes definitely has that."

Sarah Sharp-Wangaard

VP, Marketing
Hibbett | GityGear

"Vibes' easy-to-use UX allows us to be nimble and deploy timely messages. Their team is top-notch and super knowledgeable of the SMS/MMS/RCS/ +++ industry. They come prepared with ideas to push engagements, enrollments and ROI. No pushy sales here, just great collaboration."

Courtney Tarkington

Sr. Director Customer Marketing,
JOANN Stores

“We saw success immediately when we started working with Vibes. They provided us with a one-stop-shop experience to ensure our text campaigns run smoothly and effectively, and they’re experts in the field of SMS. It’s non-negotiable – we are sticking with Vibes."

Jennifer Bell

Chief Marketing Officer,
Lettuce Entertain You Restaurants

"We know that mobile provides the optimal channel for brands to personalize and tailor content to ultimately drive ROI. The delivery of unique offers and loyalty cards at scale in a secure way is due in large part to Vibes. Having Vibes in place allows us to move quickly."

Jason Scoggins

Director
Loyalty & CRM, Chipotle

"Our company has been with Vibes for the better part of a decade, and they are consistently one of the best aggregators we work with. In an industry as large as the one we work in, it's easy to feel like a just another account number - but, their unparalleled customer service and account support is what really sets Vibes apart."

Jose Manchola

Commercial Project
Manager, IDT

"SMS engagement is much more immediate than email, and Vibes has helped us tap into that - now we can reach more people in real time, and more efficiently. Vibes also really cared about helping us grow our business, not just giving us a platform to use, and we were up and running much faster than we had anticipated."

Adam Price

Senior Software Engineering
Manager, Progressive Leasing

"The Vibes platform gives Festival Foods the ability to be able to take a step back and look holistically at our strategy and make adjustments accordingly - from testing various times of day for message sends, to analytics that show us how our guests are interacting with different messages, as well as measuring what that impact looks like. Vibes continues to evolve their technology to empower us to do that."

Kelly Deininger

Digital & Ecommerce
Director, Festival Foods

Sarah Sharp-Wangaard

VP, Marketing
Hibbett | City Gear

"We saw success immediately when we started working with Vibes. They provided us with a one-stop-shop experience to ensure our text campaigns run smoothly and effectively, and they’re experts in the field of SMS. It’s non-negotiable – we are sticking with Vibes."

Jennifer Bell

Chief Marketing Officer

Lettuce Entertain You Restaurants

“We’ve seen continuous growth with Vibes at a very reasonable cost. The Vibes platform allows us to create new offers and campaigns at the drop of a hat, and easily reach a value-driven audience. We keep expanding our SMS and mobile wallet program with Vibes because of strong consumer engagement, impressive ROI and ability to be regionally relevant in a timely manner."

Michael Kricsfeld

Senior Marketing Manager,
KBP Brands

"At Duck Donuts, we're committed to creating exceptional experiences for our guests not only through our in-store experience but digitally as well. Our partnership with Vibes rounds out the robust communication and marketing strategy we use to strengthen connections and keep our valued guests informed."

Betsy Hamm

CEO,
Duck Donuts

"The Vibes SMS program has been so successful for Forman Mills that we have store leaders asking us for adequate warning on our SMS sends, so they can ensure they have the right staffing to handle the foot traffic surge that comes after each text message."

Stan Lucas

VP of Marketing & Customer Insights,
Forman Mills

Adam Price

Senior Software Engineering
Manager, Progressive Leasing